Scottish Public Services Ombudsman

Call us on 0800 377 7330

Valuing Complaints is our Complaints Standards Authority (CSA) website. It provides a centre for best practice in complaints handling. It contains information to help support improvement in public sector complaints handling, including: model complaints handling procedures (CHPs) for public services in Scotland; implementation and compliance guidance; and good practice and training resources.


Updated: July 12, 2017