Scottish Public Services Ombudsman

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Access SPSO research and survey information at the links below.

Survey of service user views on our service

Survey of public service organisation views

Survey of staff views

Joint research between SPSO and Scottish Health Council (SHC) into NHS complaints

The research aimed to assess how well people who used the NHS complaints procedure understood it and what lessons could be learned as a result of their experience.

SPSO research on premature complaints

The research aimed to find out why some people bring their complaints to the SPSO before they have completed the complaints process of the authority concerned.

Updated: May 14, 2018