This section has information for public service organisations. It contains resources for supporting organisations in handling complaints and our leaflets and guidance about our process and remit.
At 'Our findings’, organisations can search for investigation and decisions reports about a specific subject or organisation.
In the ‘Sectoral information’ area, organisations can see in one place the information we provide about and to the individual sectors under our remit (such as health, local authorities, housing, water providers and prisons.) This includes individual sectoral reports and the annual letters we send to many organisations about the complaints we handle about them.
Updated: August 14, 2014