Scottish Public Services Ombudsman

Call us on 0800 377 7330

When we get your complaint, we will first check that it:

  • is about a subject and organisation that we can look at
  • has gone through the right complaints process
  • has arrived at our office within 12 months of when the issues in your complaint happened
  • has enough detail and paperwork for us to get to work on it.


We can’t look at complaints:

  • about issues that happened more than a year ago (unless there are special circumstances)
  • about employment, personnel or most contractual matters
  • that have been taken to court or a tribunal.

Read more about our role here.

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Information about how we meet different needs: accessibility


Updated: April 6, 2016