Scottish Public Services Ombudsman

Call us on 0800 377 7330

We are always happy to give advice on individual complaints. Our range of fact sheets give advice about common topics of complaint that members of the public ask us about. The fact sheets outline what we can and cannot do in particular areas of complaint and provide details of other organisations that might be able to offer help or support.

We can give you any of our leaflets in other languages and formats (such as large print, audio, Braille, or a different file format for use with assistive technology) if you ask. Please contact us to ask for a leaflet in another language or format.

A - Z

Please click on the subject links below to open an advice leaflet.


Antisocial behaviour and neighbour problems (PDF 94KB)



Council tax banding (PDF95KB)
Crown Office & Procurator Fiscal Service (PDF 106KB)
Commissions, Commissioners and other regulatory authorities (PDF 99KB)



Further education and higher education (colleges and universities) (PDF 456KB)



Information rights (PDF 214KB)



Guide for MSPs, MPs and Parliamentary staff: 2016 (PDF, 405KB)



NHS - Scotland (PDF 104KB)
NHS - Removal from a GP or dentist's register (PDF 106KB)



Planning (applicant) complaints (PDF 106KB)
Planning (objector) complaints (PDF 105KB)
Prisoner information leaflet 1: How you can complain (PDF 48KB)
Prisoner information leaflet 2: What we do when we get your complaint (PDF 59KB)
Prison complaints form (PDF, 72KB)



Registered Social Landlord (RSL) tenant complaints (PDF 88KB)



Scottish Welfare Fund (advice for general public) & Scottish Welfare Fund (advice for advisers and advocates): The SPSO is now the independent reviewer for the Scottish Welfare Fund. All leaflets can be found at

Social Work: How to complain about a social work service (PDF 49KB)


Contact us

You can call us for advice on any of these, or other topics. To speak to a member of staff please contact us on our freephone adviceline 0800 377 7330.

We hope you find the leaflets helpful and if you think you would find it helpful to have a leaflet on a topic not already included, please let us know.

Updated: March 21, 2017